Frequently Asked Questions

Membership in the Carleton University Alumni Association (CUAA) is free. All Carleton University students automatically become members of CUAA upon graduation. Students who have completed five full credits but are no longer registered at Carleton may also become members as alumnus non-graduates upon request. Once you become a Carleton Alumnus, all benefits carry throughout your journey and are accessible whenever you need them.

You can order a distinctive 11×14 inch display diploma through the Registrar’s Office. They are available for Carleton University graduates from all programs and all years. For more information, please contact the Registrar’s Office at 613-520-3500 or visit their Display Diploma page.

Yes, starting with the June 2004 convocation, Carleton has extended Connect and @cmail email accounts to all graduates.
 
Please note: Your email account may be deactivated if it is not accessed for a period of more than 90 days. To re-activate your account, or for any other student email related inquiries, please contact ITS at its.service.desk@carleton.ca.

You can request an @alumni email address using the online form. This email address can act as your correspondence method with Carleton. Our @alumni email is offered through Google’s Gmail application, which means you get access to all its unique features—storage, easy web access, spam filters, calendars and more.

If you need assistance with activation or login information related to your @alumni email address, contact us via email at cu_proud@carleton.ca or call 613-520-3636 to have your credentials reset.

Although not necessary to become a member of CUAA, you may order an alumni ID card. This card will only be needed to take advantage of access to the library, athletic facilities and the VIA Rail alumni discount.
 
To order an ID card send an email to cu_proud@carleton.ca with your name, student ID# (if known), date of birth and your current mailing address. If you have applied to graduate, please wait for your approval from Carleton before requesting an alumni card.

Once your request has been processed, your card will be mailed to you.

Yes, Carleton has a worldwide network of chapters and affiliates across Canada in major cities, the U.S. and overseas. These groups, run by alumni volunteers, help organize events, programs and other great opportunities to keep Carleton graduates in touch with the school and each other. To learn more information please visit the Get Involved page.

Carleton graduates have access to a wide variety of great rates, products, perks and services. Around campus you can enjoy professional programs through Sprott, merchandise discounts at the Carleton University Bookstore, MacOdrum Library borrowing privileges, career counselling, and more.

Our affinity partners offer services such as the MBNA MasterCard; home and auto insurance from T.D. Insurance Meloche Monnex; life and health insurance from Manulife Financial; and VIA Rail travel discounts.

Learn more by reviewing our benefits page.

Graduates have access to more than three million books, serials, government documents, maps, newspapers, musical scores, compact discs, microforms, archives and rare books in the library’s physical collection. Please visit the library’s Services for Alumni web page for more details about borrowing privileges and off-campus database access.
 
To activate your Library account, order your alumni ID card by emailing cu_proud@carleton.ca with your request.
 
Once received, please contact the Access Services department in the Library by phone 613-520-2734 or email libcirc@library.carleton.ca to complete your registration.

Carleton’s Career Services offers alumni a variety of assistance with job searching and other employment resources. These services are available for the entirety of your journey as an alumnus. More information is available on our career assistance page.

Stay up to date with all Carleton news by visiting the Carleton Newsroom.

We want to stay in touch with you. Update your contact information using our online form or email us at cu_proud@carleton.ca.
 
Please include your full name, your student number (or date of birth) and your updated contact information.

Unless otherwise notified, Carleton University will use the name on your original student record for all official correspondence and transactions. If you have legally changed your name, Carleton will update your official student record upon request. Information on how to update your official record is available on the Registrar’s Office website.

To obtain an official or unofficial transcript, contact the Registrar’s office by phone at 613-520-3500 or by email at registrar@carleton.ca.
 
Please note: The Registrar’s office will only respond to email requests from a Carleton issued email address. If you do not have access to your email address please contact cu_proud@carleton.ca.
 
More information about ordering transcripts is available on the Registrar’s Office website.

Your income tax forms are available on your Carleton Central account. More information about accessing your income tax form is available on the Student Account’s website.
 
If you are unable to log into your Carleton Central account, please email Student Accounts at student_accounts@carleton.ca with your name and student ID#.

Carleton University’s Centre for Initiatives in Education presents a daytime non-credit program for semi-retired and retired individuals, and others who are interested in learning for the fun of learning. Visit the Learning In Retirement website for more information.

Due to privacy of personal information, the Department of University Advancement may be able to assist with locating a former classmate. Contact us by email at advancement@carleton.ca or by phone at 613-520-3636 (toll-free 1-800-461-8972).

By giving to Carleton University you’re joining a cadre of committed donors who are making a lasting impact. Giving is easy! You can support CU anytime by donating to one of over 900 funds on FutureFunder.
 
To complete your donation without using the Internet, please call us toll-free at 1-800-461-8972 or simply send a personal cheque, payable to Carleton University, to:
 
Department of University Advancement
4104 Human Computer Interaction Building (HCI)
Carleton University
1125 Colonel By Drive
Ottawa, Ontario K1S 5B6

Volunteers play a vital role in supporting the interests and advancement of the Carleton University Alumni Association (CUAA) and the university. Within the CUAA, there are positions available on the National Executive Council or with chapter or affiliate. For more information about volunteering for the CUAA, contact cu_proud@carleton.ca or visit Get Involved.

For information on recruiting new alumni or assistance for career outreach opportunities please contact Career Services at career@carleton.ca.

Alumni Relations will assist individuals, classes and groups in organizing their reunions by providing advice and suggestions. This includes offering ideas for venues, catering, and more. If timing permits, we can advertise your reunion on the events listing on the Carleton Events Calendar. For more information please contact the Alumni Relations team at cu_proud@carleton.ca.

Personal information about graduates cannot be disclosed to anyone other than Carleton employees or volunteers as required for their work in support of Carleton University.