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As Director of Citibank Canada’s Public Sector Business for the Institutional Client Group franchise, David Gourlay is establishing the organization’s new client relationships. Mr. Gourlay’s mandate is to leverage Citi’s comprehensive network in more than 100 countries and over 65,000 clients. Citi offers Canadian Public Sector organizations integrated cash management, trade, and securities and fund services.
Mr. Gourlay has expert knowledge on the operations of all three levels of government in Canada. For fifteen years, he held progressively senior positions within the federal government and at the City of Ottawa for a former Mayor, the Hon. Jim Watson. These roles have provided Mr. Gourlay with a deep understanding of public service machinery and business processes and with this background, he has proven an ability to advise on Citibank Canada’s strong value propositions.
Prior to joining the private sector, Mr. Gourlay was with the Treasury Board Secretariat and Human Resources Development Canada where he led the development of strategies to prepare Canadian society for an ageing population. He has played other roles delivering solutions on key social files such as adult learning, pensions and employment insurance benefit programs. In addition, Mr. Gourlay has worked on human resources renewal and change management projects to deliver capacity mandates.
Prior to joining Citibank Canada, Mr. Gourlay was a Director in Oracle Canada’s Business Development Applications team and developed expertise on 3-1-1 / Citizen Relationship Management (CRM) and authored, “The Canadian Performance-‐Driven Government Program” to advise on business strategies to leverage internal data to drive efficiencies and report publicly on service delivery. The Program was featured in Summit Magazine in March 2009. Mr. Gourlay regularly spoke on the transformative potential of CRM, including the Moncton Intelligent Communities Summit and in May 2010, David spoke at the Intelligent Community Forum Summit in New York City.
Mr. Gourlay, who currently resides in Ottawa, has lived in the Middle East and Europe. He holds a Bachelor of Social Science in Political Science and Law from Carleton University with honours standing from the University of New Brunswick for his analysis of Canada’s health-care system.
In June 2009, David received an Ottawa Business Journal “40Under40” Award, that recognizes business leaders in Ottawa for their career accomplishments, professional expertise and community involvement.
In January 2011, David was appointed to the Ottawa Public Library Board and is also a Founding Member of the Ottawa Community Housing Foundation. In February 2012, David founded, The Champions for Ottawa Baseball, a community organization advocating for a Toronto Blue Jays “Double A” baseball franchise in the Nation’s Capital.